SHIPPING POLICY

Order Processing:

Orders are typically processed and shipped within 1-2 business days of receiving payment. Orders placed on weekends or holidays will be processed on the following business day.

 

Shipping Methods:

We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on the weight of your order and your location.

Domestic Shipping:

We ship to addresses within Canada using reputable carriers. Standard shipping usually takes 5 business days, while expedited shipping takes 2 business days.

 

International Shipping:

We offer international shipping to select countries. Shipping times may vary based on destination and customs processing. International customers are responsible for any customs fees, taxes, or duties associated with their order.

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use the provided tracking number to monitor the status and delivery date of your package.

 

Incomplete or Incorrect Addresses:

Please ensure your shipping address is accurate and complete. We are not responsible for orders with incomplete or incorrect addresses. If a package is returned due to an incorrect address, the customer is responsible for any additional shipping costs.

 

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If you encounter any issues, please contact the shipping carrier with your tracking information.

 

Delivery Delays:

While we strive to meet estimated delivery times, external factors may cause delays. We appreciate your patience and understanding in such instances.

 

Contact Us:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at support@hezra.ca.

Thank you for choosing HEZRA Skincare. We appreciate your trust in our products and services.