FAQ
We offer standard and expedited shipping options for our customers. Standard shipping typically takes 3-7 business days for delivery, while expedited shipping delivers within 1-3 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or holidays. Once your order has shipped, you will receive a tracking number via email to monitor its progress. If you have any specific shipping inquiries or require assistance with your order, feel free to contact our customer service team for support.
Link to our shipping policy.
Our delivery process is straightforward and efficient. Once you place an order on our website, our team works diligently to process and package your items securely. We partner with trusted shipping carriers to ensure timely and reliable delivery to your doorstep. Delivery times may vary depending on your location and the shipping option selected at checkout. You will receive a confirmation email with tracking information once your order has been dispatched. If you have any questions or concerns about your delivery, our customer service team is here to assist you every step of the way.
Link to our Shipping Policy
We want you to love your purchase, but if for any reason you are not satisfied, we offer a hassle-free return policy. If you wish to return an item, please contact our customer service team within 30 days of receiving your order to initiate the return process. Items must be unused, in their original packaging, and accompanied by a proof of purchase. Once your return is received and inspected, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. If you have any questions or need further assistance with your return, please don’t hesitate to reach out to us.
Link to your returns policy.
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin.
Our products are carefully formulated with skin-friendly ingredients and are generally safe for sensitive skin. However, we always recommend patch testing a small area before full application.
Yes, our products are designed to complement your existing skincare routine. Simply incorporate them as directed for best results.
Yes, our products undergo rigorous testing to ensure they meet our high standards for safety and effectiveness. We conduct thorough clinical trials and dermatologist tests to validate the performance of our formulations.
Absolutely! Our products are formulated to address a wide range of skin concerns, including acne, aging, dryness, and sensitivity. We offer targeted solutions with potent ingredients to help you achieve your skincare goals.
Yes, our Foam Wash is effective at removing makeup, dirt, and impurities from the skin’s surface. For heavy or waterproof makeup, we recommend using a dedicated makeup remover before cleansing with our Foam Wash for thorough cleansing.
Our Glow Cream is designed to hydrate, nourish, and replenish the skin’s moisture barrier, resulting in a healthy, radiant complexion. Infused with skin-loving ingredients such as hyaluronic acid and vitamin E, it helps improve skin texture, diminish the appearance of fine lines, and promote a luminous glow.
After cleansing and toning, apply a small amount of Glow Cream onto your fingertips and gently massage it onto your face and neck in upward motions. Allow the cream to fully absorb into the skin before applying sunscreen during the day or additional moisturizers at night.
Results may vary depending on individual skin types and concerns, but many users notice improvements in their skin’s hydration, brightness, and overall appearance within a few weeks of consistent use.
Our Facial Tonique helps to balance the skin’s pH levels, tighten pores, and prep the skin for better absorption of subsequent skincare products.
Yes, our Facial Tonique can be used throughout the day to refresh and hydrate the skin, providing a quick pick-me-up whenever needed. Simply spritz onto the face whenever your skin needs a boost of hydration.