Returns & Refunds

We want you to be completely satisfied with your HEZRA purchase. If you are not satisfied for any reason, please review our return and refund policy below:

 

Returns:

1. You may return unopened and unused products within 30 days of purchase for a full refund.

2. To initiate a return, please contact our customer service team at support@hezra.ca to obtain a Return Authorization (RA) number.

3. Ensure the product is securely packaged, and include the RA number on the outside of the package.

4. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or the return is a result of our error.

Refunds:

1. Refunds will be processed within 5 business days of receiving the returned product.

2. We will issue the refund to the original payment method used for the purchase.

3. Shipping fees are non-refundable.

Exchanges:
At this time, we do not offer product exchanges. If you wish to exchange a product, please follow the return process and place a new order.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including any applicable shipping fees.

Questions:
If you have any questions about our return and refund policy, please contact our customer service team at support@hezra.ca.

Thank you for choosing HEZRA. Your satisfaction is our priority!