Shipping details

How much is shipping?

Shipping is a flat $9.95. Orders over $45 ship free.

Can I pay later?

Yes. Choose Afterpay at checkout to buy now and pay later.

Where do you ship?

We currently ship within Canada. Orders are packed within 1 to 3 business days.

Products

Are your products cruelty free?

Yes. HEZRA is cruelty free, with no parabens, paraffin, sulfates or silicones.

Are they suitable for sensitive skin?

Our formulas are made for all skin types, including acne-prone and sensitive skin. As with any new product, patch-test first.

What order should I use them in?

Cleanse, tone, serum, then cream. The four steps on our homepage walk you through it.

Kits and orders

How does Build your kit work?

Pick any three items from the kit page and 10% comes off automatically in your bag.

How do I track my order?

You will receive tracking details by email once your order ships. Need help? Use our contact page.

What is your returns policy?

Unopened products can be returned within 30 days of delivery. See our returns page for details.